Refund policy

Refund Policy

This Return and Refund Policy explains the return period, eligibility requirements, return procedures, refunds, replacements, and return shipping responsibilities for purchases made through www.maeveelly.com.

For additional information, please review our Shipping Policy and Payment Terms available on our website.

1. Return Window

Maeveelly accepts eligible return requests within 30 days after the delivery date.

The 30-day return period applies to eligible returns, including customer preference changes such as:

  • Ordering the wrong item

  • Selecting the wrong size or color

  • Changing your mind

  • No longer wanting the item

Return requests must be submitted within the applicable 30-day return period.

2. Return Eligibility

To qualify for a return, items must meet the following requirements:

  • Items must be unused, unworn, unwashed, and in the same condition as received.

  • Items must be returned with their original packaging, tags, labels, and accessories.

  • Customers must provide valid order information or proof of purchase.

Non-Returnable Items

The following items are not eligible for return:

  • Items marked as "Final Sale" or non-returnable on the product page before purchase

  • Custom-made, modified, or personalized products

  • Items that have been worn, washed, altered, used, or damaged after delivery

  • Items returned without required original packaging or essential product materials

These restrictions do not affect customer rights regarding items that arrive damaged, defective, or incorrect.

3. How to Request a Return

To request a return, please contact our customer support team:

Email:
hello@maeveelly.com

Please include the following information:

  • Order number

  • Product name or item details

  • Reason for the return

Our customer support team will review return requests within 1–2 business days.

If the return meets the eligibility requirements, we will provide return authorization instructions and the designated return address.

Please do not send items back before receiving return authorization instructions.

4. Customer Preference Returns

Customer preference returns include situations such as:

  • Incorrect size selection

  • Incorrect color selection

  • Change of mind

  • No longer wanting the item

For customer preference returns:

  • Customers are responsible for return shipping costs.

  • Original shipping charges are non-refundable unless the return is caused by an error on our part.

  • Maeveelly does not charge restocking fees for eligible returns.

We recommend using a trackable shipping service when returning an item.

Customers are responsible for the returned package until it is delivered to the designated return address.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 business days after delivery.

Please provide:

  • Order number

  • Description of the issue

  • Clear photos showing the item and the problem

  • Photos of the packaging when relevant

After reviewing and confirming the issue, Maeveelly will provide one of the following:

  • A replacement product at no additional cost, or

  • A refund to the original payment method

If a return is required for a confirmed damaged, defective, or incorrect item, Maeveelly will provide return instructions and cover the return shipping cost.

The 7-business-day reporting period applies specifically to items that arrive damaged, defective, or incorrect. It does not shorten the 30-day return period for standard eligible returns.

6. Refunds

Once your returned item is received and inspected at the designated return address, Maeveelly will review the return eligibility.

If the return meets the requirements of this policy, the refund will be issued to the original payment method used at checkout.

Refund Timeline

  • Refund approval: Within 3–7 business days after inspection and approval.

  • Bank or payment provider processing time may vary after the refund is issued.

Customers will receive confirmation once the refund has been processed.

Returned items that do not meet the eligibility requirements may not qualify for a refund.

7. Late or Missing Refunds

If your refund has been approved but has not appeared in your account:

  1. Check your original payment account statement.

  2. Contact your bank, card issuer, or payment provider to confirm the processing status.

  3. Contact Maeveelly if the refund is still unavailable after your payment provider completes processing.

For assistance, please contact:

Email:
hello@maeveelly.com

Please include your order number when contacting us.

8. Exchanges and Replacements

Maeveelly does not offer direct exchanges for customer preference changes, including:

  • Size changes

  • Color changes

  • Style changes

If you need a different item, please return the eligible product according to this policy and place a new order through our website.

For items confirmed to be damaged, defective, or incorrect upon delivery, Maeveelly will provide a replacement at no additional cost.

If a replacement is unavailable, a refund will be issued to the original payment method.

9. Contact Information

If you have questions about returns, refunds, replacements, or this Return and Refund Policy, please contact us:

Store Name:
Maeveelly

Website:
https://www.maeveelly.com/

Business Address:
2931 W Capitol St, Jackson, MS 39209, United States

Customer Support Email:
hello@maeveelly.com

Customer Support Phone:
+1 601-248-8394

Customer Service Hours:
Monday – Friday: 9:00 AM – 6:00 PM Central Time (CT)
Saturday, Sunday, and U.S. Public Holidays: Closed

Response Time:
1–2 business days