Shipping policy

This Shipping Policy explains how orders are processed, shipped, and delivered for purchases made through www.maeveelly.com.

For information about returns and refunds, please review our Refund Policy.

1. Order Processing

Orders placed through Maeveelly are processed within 1–3 business days.

Business Days:
Monday – Friday, excluding U.S. public holidays.

Order Cut-Off Time:
6:00 PM Central Time (CT).

Orders placed after the daily cut-off time will begin processing on the next business day.

Orders placed on Saturdays, Sundays, or U.S. public holidays will begin processing on the next business day.

If we are unable to process an order within the stated processing timeframe, Maeveelly will notify the customer by email and provide updated information regarding the order status.

2. Shipping and Delivery

Maeveelly currently ships orders within the United States only.

Standard Shipping

Processing Time:
1–3 business days

Transit Time:
5–8 business days

Estimated Total Delivery Time:
6–11 business days after an order is placed.

Delivery estimates are calculated in business days and exclude Saturdays, Sundays, and U.S. public holidays.

Delivery times may be affected by factors outside Maeveelly's control, including:

  • Carrier delays

  • Severe weather

  • Public holidays

  • Incorrect or incomplete shipping addresses

  • Transportation disruptions

The delivery timeframe is an estimate and is not a guaranteed delivery date.

3. Shipping Costs

Maeveelly provides Free Standard Shipping for eligible orders delivered within the United States.

Customers are not charged standard shipping fees for eligible U.S. orders.

Maeveelly does not charge hidden handling fees, packaging fees, or additional shipping surcharges.

Any applicable shipping charges, if different from standard shipping, will be displayed during checkout before payment is completed.

4. Shipping Methods and Tracking

Orders are shipped through carriers or logistics providers selected based on the destination and requirements of each order.

Once an order has shipped, customers will receive a shipping confirmation email containing available tracking information.

Please allow 1–3 business days after shipment for tracking information to appear or update in the carrier's system.

Customers can use the tracking information provided in the shipping confirmation email to monitor delivery progress.

5. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

Incorrect or incomplete shipping information may result in:

  • Delivery delays

  • Failed delivery attempts

  • Shipment returns

If an address correction is needed after placing an order, please contact us as soon as possible:

Email:
hello@maeveelly.com

Maeveelly can update shipping information only if the order has not yet been shipped.

Shipping addresses cannot be changed after an order has been shipped.

6. Lost, Delayed, Damaged, or Incorrect Shipments

Please inspect your order after delivery.

If a shipment:

  • Is significantly delayed

  • Arrives damaged

  • Contains missing items

  • Contains incorrect items

  • Is marked as delivered but has not been received

please contact Maeveelly within 7 business days after the delivery date or expected delivery date.

Please provide:

  • Order number

  • Tracking information

  • Description of the issue

  • Clear photos of the package and affected items when relevant

Maeveelly will review the shipment details and contact the shipping carrier when a carrier investigation is required.

If a shipment is confirmed to be lost, damaged, incomplete, or incorrect, Maeveelly will provide an appropriate resolution, which may include:

  • A replacement

  • A refund to the original payment method

If a return is required for a confirmed damaged, defective, or incorrect item, Maeveelly will provide return instructions and cover the return shipping cost.

The 7-business-day reporting period applies specifically to shipping issues and items that arrive damaged, defective, missing, or incorrect.

Eligible customer preference returns remain subject to the separate 30-day return period described in our Refund Policy.

7. Refused or Undeliverable Shipments

If a shipment is returned due to:

  • Incorrect or incomplete customer-provided address

  • Refusal of delivery

  • Failure to collect the package

  • Customer inability to receive the shipment

Maeveelly will contact the customer using the email address associated with the order.

If reshipment is requested after a package is returned due to customer-provided shipping information or customer-related delivery issues, the customer may be responsible for additional shipping costs.

Additional shipping costs will not apply when a failed delivery or returned shipment results from an error by Maeveelly or the shipping carrier.

8. Contact Information

If you have questions about shipping, tracking, delivery, or this Shipping Policy, please contact us:

Store Name:
Maeveelly

Website:
https://www.maeveelly.com/

Business Address:
2931 W Capitol St, Jackson, MS 39209, United States

Customer Support Email:
hello@maeveelly.com

Customer Support Phone:
+1 601-248-8394

Customer Service Hours:
Monday – Friday: 9:00 AM – 6:00 PM Central Time (CT)
Saturday, Sunday, and U.S. Public Holidays: Closed

Response Time:
1–2 business days